[HoundDawg]

I currently have 2 UA accounts on Twitter:

1. @UAUpdate - UA News Announcements
   
2. @UASupport - UA Support

We're going to need people to help monitor and respond to @UASupport questions. If interested, be sure to include Twitter Support in your Phoenix Nest post. Thank you!

[BonziSamuri]

I know with some fairly trivial coding, we can integrate the news forum with the homepage. Anyway to do the same with Twitter? (i.e. when we post news, to have it also automatically added to Twitter?)

[HoundDawg]

BonziSamuri, on 24 May 2009 - 05:42 PM, said:

I know with some fairly trivial coding, we can integrate the news forum with the homepage. Anyway to do the same with Twitter? (i.e. when we post news, to have it also automatically added to Twitter?)

Yes, Twitter has an API we're able to integrate with, but we may have more options with Drupal and/or IPB plugin modules.

[ColdSun]

Drupal has a rather flexible module that can post specific node types to a site owned twitter while also allowing individual users to post their content on their respective twitter accounts.
http://drupal.org/project/twitter

[HoundDawg]

ColdSun, on 25 May 2009 - 06:59 PM, said:

Drupal has a rather flexible module that can post specific node types to a site owned twitter while also allowing individual users to post their content on their respective twitter accounts.
http://drupal.org/project/twitter

Awesome, thanks! We're starting off with 2 accounts:

1. @UAUpdate - Somehow, we want the ability to post a news entry, whether in Drupal or the forums (we haven't finalized the best place yet), and have it update the Website (which may just pull from the forums), Forums, Steam Announcement, IRC, and Twitter. Currently, we're having to just duplicate the message everywhere. So, @UAUpdate is really just a read-only announcement on the Twitter service.
   
2. @UASupport - This one is a little more tricky. It would be great to have a page that our support volunteers can go and reply to incoming Twitter support requests (from server admins). Currently, we really don't have a choice but to have multiple people have the logon information. It would be preferred, if support volunteers could use the Twitter account without the username and password (e.g. using some sort of oAuth setup). We'd need to have security in place so that not everyone can have access to this.

[ColdSun]

1. There is a phpbb module for drupal (phpbbforum) which creates a post on submission of specified node type (such as story). It shouldn't be too hard to write one for IPB. In addition, bridging drupal and IPB shouldn't take more than a day or two (user syncing, etc)

2. I haven't actively looked into this sadly but id imagine it could be done within a reasonable time frame.

[mauirixxx]

HoundDawg, on 25 May 2009 - 05:17 PM, said:

Awesome, thanks! We're starting off with 2 accounts:

1. @UAUpdate - Somehow, we want the ability to post a news entry, whether in Drupal or the forums (we haven't finalized the best place yet), and have it update the Website (which may just pull from the forums), Forums, Steam Announcement, IRC, and Twitter. Currently, we're having to just duplicate the message everywhere. So, @UAUpdate is really just a read-only announcement on the Twitter service.
   
2. @UASupport - This one is a little more tricky. It would be great to have a page that our support volunteers can go and reply to incoming Twitter support requests (from server admins). Currently, we really don't have a choice but to have multiple people have the logon information. It would be preferred, if support volunteers could use the Twitter account without the username and password (e.g. using some sort of oAuth setup). We'd need to have security in place so that not everyone can have access to this.

multiple people using the same twitter account could potentially be a nightmare if a support person decides to "go rogue".

What if, instead of handing out the user/pass for the support account, we find a way to allow certain forum accounts to post to twitter, via the forum? Then that way, management of who has access to that account can be handled centrally, and if someone decides to get stupid on the account, access can be revoked rather quickly without having to change the password on the support account.

From what coldsun posted, it links multiple twitter accounts to a single forum name. We would need that changed to multiple forum accounts, to a single twitter account. I'm sure the coding can be done to accommodate that, but who's going to do it?

[HoundDawg]

mauirixxx, on 26 May 2009 - 12:45 PM, said:

multiple people using the same twitter account could potentially be a nightmare if a support person decides to "go rogue".

What if, instead of handing out the user/pass for the support account, we find a way to allow certain forum accounts to post to twitter, via the forum? Then that way, management of who has access to that account can be handled centrally, and if someone decides to get stupid on the account, access can be revoked rather quickly without having to change the password on the support account.

From what coldsun posted, it links multiple twitter accounts to a single forum name. We would need that changed to multiple forum accounts, to a single twitter account. I'm sure the coding can be done to accommodate that, but who's going to do it?

Yeah, this is basically what I had mentioned above, and I think with more developers helping out, like ColdSun, some of these issues can be resolved in the coming weeks.

[ColdSun]

I'll definitely start toying around with the drupal/twitter api and seeing which options present themselves as reasonable. Perhaps establishing a workflow which allows approved members the ability to mark a solution as "best answer" which would then be transmitted to the twitter account.

[Banana]

well I have to admit, I do not use twitter ;-)

but my thoughts about this is that we should focus to have one area in which the user can get full support.
Right know the user could get help via Twitter, IRC and forum. So 3 places to look and search for help.
I think twitter and IRC are fine places for some quit and dirty support. But more complex situations should go to the forum. this way we make it possible that the solution will be found, Because searching twitter and IRC logs is not the best solution.

Ok we can write some srcipt which could grab the content and save it here in the forum. but this will creat only a mess.

The better way would be that everybody, or the support team (which should be everybody) decide which conversation on Twitter or IRC is worth be be saved here in the forum or even in the wiki as a FAQ.

I do not want the solutions about every question we give to be spread over multiple places.

Nice, clean and simple, so that every user can find what he is looking for.

If the user has to do too much for a solution he will look somewhere else.

[HoundDawg]

Don't forget about Steam, which the UA group also has a steam chat interface as well.

As far as a FAQ and support go, there should be a policy in that, if it doesn't exist in the Wiki, add it in there, or at least some sort of placeholder page for someone else to dig up the content for it. After awhile, most of the support questions will have answers that link over to the Wiki (primarily) and Forums second.

[Banana]

and the website should make it clear where to find answers and help

[Banana]

// topic cleaned

[mauirixxx]

what do you mean, cleaned?

[Banana]

mauirixxx, on 27 May 2009 - 01:35 PM, said:

what do you mean, cleaned?

since we where talking a lot about the wiki I moved those topics to http://forums.united...opic/5-ua-wiki/

[mauirixxx]

I thought you meant deleted. Deleting posts is baaaaaad

Well usually it is